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Always Keep the Evidence

was talking to a duty manager during the weekend and she asked for my advice over something that had occurred within her facility. It involved a customer and was quite sensitive.

My advice was to keep copies of statements and any subsequent messages or emails both to and from the people involved.

I learned this lesson the hard way many years ago when one of my managers asked a member of staff to move some heavy bags (containing grit for swimming pool filters) from one end of the plant room to the other. Within ten minutes she had sustained a lower back injury and eventually won substantial damages.

One of the crucial factors was that the task had not been formally risk assessed and although the manager said he had made an assessment he hadn't provided any written record. In effect there was no evidence to protect him or the organisation from litigation.

Similarly it is now more common for people to receive abusive messages via message apps and on social media. I have been a vict…
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It's not who you know that matters...

I don't know about you but I often find that people I have never met before send me connection requests on LinkedIn when they are looking for a job. This happened very recently when two such people sent me requests and I immediately realised that they must have been part of the redundancy 'cull' that was going on within their employing organisation. I didn't accept.
But what these requests indicate is that somewhere along the line people are advised to connect with me because I have some good relationships with employers and 'it's who you know that counts'. 
But is it really?
You see I have met some fantastic people on my journey (and I've coached a few to achieve their goals) but recent experience has taught me that it is often the side of a person that you don't know that turns out to be most important.
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For this blog, I have chosen to look at one particular Premier League Football manager and consider why we should all take some lessons from his unique and original style of coaching…
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Life is too short not to celebrate nice moments!
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When Klopp joined Liverpool he already had an impressiv…

Stand Up For Yourself

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The Comedy Trust Ken Dodd, Jimmy Tarbuck, Tom O’Connor, Paul O’Grady, John Bishop. These are just a small number of Liverpudlian comedians who highlight t…

Wearable Technology - Where Is It Going?

Earlier this year I spoke (as part of a panel discussion) at the prestigious SIBEC UK event on the subject of wearable technology.

As a topic close to my heart (pardon the pun) it is something I feel well equipped to discuss.

I have used heart-rate monitors and other devices for many years and have become something of a geek when it comes to which device does what. I recently purchased a new 'fitness watch' and had a considerable number of pre-requisites based on previous experiences.

My Requirements
I wanted something that could detect my heart rate from the wrist and was waterproof.
It also needed to be able to keep track of my heart rate during high intensity workouts and it needed a friendly app as most of our data interactions are with apps rather than the devices themselves.

In the Spring of 2015 there were a variety of devices to choose from and I quickly realised that I would have to sacrifice some of my requirements in order to find the most suitable one for me.

I will come …

The Value of Networking

Several years ago a business associate of mine recommended that I "do more networking".

I took his advice and I can honestly say that I have never looked back, in fact a lot of my work now involves organising and running networking events.

When I talk to people (especially senior managers) about networking they often say "I need to get out to more events" and yet they soon forget and return to the daily grind.

Then there are those who see no benefit in networking as "it's just a load of people talking".

So as one who has observed the benefits of networking, particularly during the eight years of running events I am going to outline some advantages of regular networking.

Firstly though, let's agree what networking is and isn't in a business environment.

Networking is about renewing or building relationships with like-minded people. It involves supporting acquaintances with work-related matters and asking for support when needed.


The Fear of Mirrors

It's that time of year...classes are full, car parks overflowing and gyms crammed full of people wearing their new gear and gadgets. It's also the time of year that personal trainers and fitness instructors get excited as a sudden rush of business leads to a renewed energy and a feeling of success.

As we all know this phase lasts just a few weeks as people return to 'normal' life routines and the fitness habit fades away.

Why is this?

Let's start with the basics, people are busy and they mean well when they start a new regime in January...but life gets in the way.

So the first thing fitness professionals need to do is to remember that the majority of people DON'T live and breathe fitness. In fact many don't even want to go to the gym or to a class, they just feel that they have to.

For most people life away from the gym is much more enjoyable than life at the gym.

The Fear Journey

Please don't think that once a person has been for an 'induction' …